Privacy
We are committed to protecting your privacy. We NEVER
share our customers' personal information with anyone.
Read our Privacy Policy.
Security
We use Secure Sockets Layer (SSL) software to protect
the security of online transactions. SSL is the industry standard
for providing the most reliable protection of consumer information.
All of your personal information is encrypted (and therefore
unreadable) by SSL as it travels over the Internet, including
your credit card number, name and address.
Ordering
Online Orders
In order to place your first order online, simply add the items
you wish to order to your shopping cart. When you are finished,
click the checkout button and proceed to complete the order.
We highly recommend registering before you begin shopping- this
way you can see both the front and back cover images for each
product you're interested in purchasing.
Payment Methods
Credit Card
We accept Visa, and Master Card credit cards.
We also accept payment via Personal Check, Money Order and Bank Wire Transfer. Please remember that orders paid using Money Orders are shipped immediately on receipt of your payment. Orders paid using Personal Checks are held for 10 business days, and then cleared to ship.
Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit.
Check or Money Order
We accept checks or money orders denominated in U.S. Dollars for all orders. When you are ready to complete your order and proceed to the Payment section, please select the 'Pay by Check' on the payment page and submit your order. NOTE: Payment for orders placed using the Check or Money Order option must be received within 30 days of order placement date or the order will be automatically cancelled.
Please send payments to the following address:
BlissboxVOD PO Box 15513 1001NA Amsterdam Netherlands
Attn: Customer Service
To expedite processing please be sure to include your order number on the check or money order. For fastest processing of your orders, please consider payment by credit card. Cancelled orders paid by check or money order are eligible for store credit or refund less a 20% Administrative fee.
Wire Transfer
We accept payment by wire transfer, however due to bank fees incurred by this payment method there is a $25.00 bank processing fee. When making payment via wire transfer we require an additional $25.00 above the total order value in order to cover bank fees. Payments sent via wire transfer that do not include funds to cover the fee will not be processed until we receive the additional funds required to cover the inbound wire transfer fees.
Domestic Taxes
We are required to collect Sales Tax on orders shipping to New Jersey and New York. Click here for more info (PDF file).
Store Credit
All store credit expires after 1 year of no purchase activity.
Order Status
You can check the status of your order on our website 24 hours
a day. Check Order Status
Product Formats and
Format Requirements
Formats
We sell movies in the following formats: Windows Media Player Stream, Windows Media Player Download and DivX Download.
Format Requirements
Windows Media Player Stream movies require a high speed Internet connection (cable, DSL, T1, satellite, etc.) and Windows Media Player 9 or later.
Download Windows Media Player 9.
Windows Media Player Download movies require a high speed Internet connection (cable, DSL, T1, satellite, etc.) and Windows Media Player 9 or later.
Download Windows Media Player 9.
DivX Download movies require a high speed Internet connection (cable, DSL, T1, satellite, etc.) and a DivX player. Allow approximately one hour for the movie to fully download.
Download DivX Player.
Email List
Our Email List
Email subscribers receive exclusive special offers, savings, promotions
and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.
How Do We Ensure Your Selections?
For your own protection we will send you an email to confirm that you wish to subscribe to
the selected mailing list. You will then need to confirm your choice. We require this
"double opt-in" to ensure that you are getting the email that you want to the correct
email address.
Unsubscribing from Email Lists
Click here to unsubscribe from Blissbox VoD promotional email lists. You can also unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.
You will receive a final email confirming that your address has been removed from our lists.
Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails
between the time you request to be removed from a list and the time that we are able to physically remove
you from our database. We thank you for your patience.
To ensure that you are getting order confirmation emails, VOD keys, customer
service replies and the emails that you subscribe to, be sure to add
us to your address book. Some internet providers have spam filters which will inadvertently
block email unless the sender is in your address book. To ensure that our special offers and
information get to you, please add: enquiries@blissboxvod.com to your address book.
Discount Club
Earn points toward discounts on future purchases with Blissbox VoD's Discount Club. Click here for
details.
Coupons
How to Redeem Coupons
Unless otherwise specified, email coupons are automatically
applied to your order when you click through on the email and
shop. You must meet the criteria outlined in the email (i.e.
minimum order requirement) or the coupon will not be applied.
Printed coupons have a coupon code associated with them. You
may need to enter the code on your order form or mention it
when you place an order by phone.
Always read the instructions that accompany your coupon for
the most accurate and up-to-date information before redeeming.
Coupon Restrictions
Most coupon offers will have an expiration date, and many may
not be combined with other special offers. Some coupons may
have criteria associated with the offer, such as a minimum purchase
required. Always read the details included with your coupon
to be as informed as possible about any restrictions.
My Account
How to Change Your Account Information
You can change your account information at any time. Log on
with your user name and password and click the My Account link
located at the top of every page. Each section displayed on
your account page has an edit link that allows you to change
the information contained within that section.
Creating an Alias
Why we have aliases
We offer a variety of ways in which you can participate in our online
community, such as creating product reviews. For those purposes, we ask
you to create an "alias" to appear on the page instead of your username.
That way, if we publish your review and display your alias on our site,
your privacy is guaranteed.
Setting up an alias
You can create an alias either on your My
Account page or from the user review creation page. Your alias cannot
exceed 20 characters (total of letters, numbers and spaces). In addition,
our editorial staff reserves the right to not publish material associated
with an offensive-sounding alias.
Changing your alias
You can change it at any time, either from the review creation page, or
from your My Account page. We'll verify
that the new alias is not already in use, and "retire" your old alias.
Note that any reviews you've written under your old alias will be
re-associated with your new alias.
Shopping Cart
Adding Items to Your Cart
To add an item to your shopping cart, click the Add to Cart
link found on each product page.
Adjusting Quantity
To adjust the quantity of any item in your cart, type the number
you want to order in the Quantity box, then click the Update
button.
Removing Items from Your Cart
To remove an item from your shopping cart, check the Remove
box, then click the Update button.
Ratings
You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Rate It" box on the item's product pages, and select one of the following ratings:
1 star: I hate it
2 stars: I don't like it
3 stars: It's OK
4 stars: I like it
5 stars: I love it
Your personal ratings are private. Ratings are aggregated per item and we only display the average customer ratings. You can change your ratings at any time.
Ratings for movies are valid for all media types.
Our recommendations to you will change when you rate new items. By marking a recommendation as "not interested", we stop recommending the item to you.
Writing Product Reviews
Reviewer guidelines
The most important guideline is: Write about what you liked (or didn't
like) and why. Other users care about your opinion. Your review can be up
to 1000 words in length. It's best to focus most of your comments on the
product you're reviewing, but selectively comparing it to related items is
sometimes helpful, too. Finally, even though you're reviewing adult
material, try not to use offensive language in your review.
Review posting
All user reviews are evaluated by our editorial staff. We reserve the
right to publish submitted reviews in full, in part or not at all. Please
allow approximately five business days for approved reviews to be posted
on the site.
Once approved, reviews will be displayed on the product description page
for the product that you reviewed. Reviews may also be made available to
visitors and customers in other forms.
Review usage terms
We reserve the right to edit reviews for appropriateness and accuracy.
The posting of reviews on our site is done without any promise of present
or future acknowledgement or compensation. All posted reviews become our
nonexclusive property, with limited republishing rights retained by the
author. By submitting a review, you are granting us a license to use,
reproduce, revise or display such postings.
e-Genie/Recommendations
We want to make sure you are always aware of
items on the site that you may really enjoy. e-Genie
takes a look at your purchase history along with the activity
of other customers who share your interests, and compiles a
list of recommended products based on this information.
Remember that recommendations change over time, so if you see
an item that interests you, make a note
of it so you don't miss out.
Dispute Resolution
By using this web site, viewing its contents or ordering
from us, you agree to resolve any disputes with us by first contacting
us via email.
If you are not able to obtain resolution of your dispute via email,
you agree that it will then be resolved by dispute resolution located
in San Francisco, California, U.S.A.
Copyright Inquiries
Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:
